Support
Questions, a purchase that did not arrive, a bug or a privacy request? Check the answers below, then write to us with the form. We do not have a public e-mail address yet, so this form is the way to reach us.
I have a new phone. Where is my island?
Your island is saved on our server under your Game Center account. Sign in to Game Center with the same Apple Account on the new device (iOS Settings → Game Center) and open the game.
My purchase did not arrive.
Reopen the game while online: purchases are delivered as soon as the game reaches our server. If it is still missing, open Settings → Restore purchases. Still nothing? Write to us with the date and the product name.
How do I get a refund?
Apple handles all payments and refunds: go to reportaproblem.apple.com. What a refunded purchase delivered is taken back in the game.
The game says Game Center is off.
Open iOS Settings → Game Center, sign in, then go back to the game and tap Retry.
How do I delete my island and my data?
In the game: Settings → Account data → Delete my island. It is immediate and cannot be undone. One-time purchases can be restored on a new island later; Stars are lost.
How do I change my ad choices?
Ads are optional videos and always non-personalized. In the EEA, the UK and Switzerland you can change your choices in Settings → Privacy choices.
I have an offer code.
Open Settings → Redeem code in the game (or redeem it in the App Store app). The reward arrives the next time the game is online.